Policies CANCELLATION POLICIES Pay Now Rates: Non-refundable, fully pre-paid. You will not receive a refund on these rates, even with 24 hours notice or more of cancellation. Pay Later Rates: 24 hours notice is required for any cancellations on Pay Later Rates. Unless you have booked a Pay Now Rate, or unless otherwise noted on confirmation, please let us know 24 hours before arrival if you have to cancel in order to avoid a penalty of one night's stay plus tax. If you simply don't show up, we will charge one night's stay plus tax to the credit card one file. Please note that stays over a week may have a different cancelation policy applied. Please refer to your hotel contact for further information. No-show: In the event of a no-show, we reserve the right to charge your credit card for the 1st night of the stay including tax for pay-later rates or apply the advance payment for the entirety of the stay for pay-now rates as a no-show fee. The reservation will automatically be deactivated, and a new reservation needs to be made against the set pricing at the time of the new booking. TAXES & FEES Standard VAT rates are applied to all reservations EARLY ARRIVAL / LATE DEPARTURES Book an early flight? Want to sleep in? We’ll do our very best to accommodate you – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. There is an early departure fee of one night’s stay plus tax. Late check-out fee is as follows: 200 DKK for late check-out before 14:00 upon request. Early check-in fee is as follows: 200 DKK for early check-in from 13:00 upon request. GENERAL RESERVATION INFORMATION Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules Check-in after 3PM. Check-out by 12PM. You must be 18+ to book a room and to check-in. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, we'll hold 500 DKK per day on your credit card. Know there is a smoking fee of 2000 DKK. PET POLICIES We're so happy you and your furry friend have chosen to stay with us, want we want to make sure you have an enjoyable stay with us. We also want to make sure you, and all of our guests, are safe at all times. Below are our house rules: We charge a fee of 500 DKK for pets staying in the room. Safety first. Pets must be kept on a leash or in a carrier while in public spaces in the hotel. We're all about exploring, but some places are off limits. Pets are not allowed in food & beverage areas or in the fitness center. A (human) guest must be present with their pet while any member of the hotel team is in their room. Pets must be with a designated individual at all times, and not to be left unattended.